Required skills

Ability to

identify and access information to undertake work responsibilities

seek information from people in the workplace to support work roles and responsibilities

ascertain or clarify information requirements by asking questions

prepare simple written or verbal presentations that structure and present information in a logical sequence

present information appropriate to audience and information purpose such as use of graphs andor diagrams as appropriate the audience may include people from diverse cultural backgrounds and with people with limited ability to speak or understand English

participate with others to achieve work outcomes using interactive communication processes

participate in group discussions and processes as required including demonstrating active listening skills and participating constructively in discussions

respect and where appropriate represent the views of others

record information in required formats

apply effective listening questioning and verbal skills

apply reading and writing skills to the level required by work operations

work cooperatively within a culturally diverse workforce

Required knowledge

Knowledge of

communication channels including consultative arrangements established in the workplace

common colloquial and technical terms relating to work function

sources of information and advice relating to work responsibilities

methods and technologies used to access record and store workplace information including print and screenbased systems as relevant to the workplace

presentation techniques to convey information on a range of typical workplace subjects appropriate to the audience

recognition of different personal communication styles and appropriate communication options

recognition of cultural diversity as appropriate in the workplace

reporting roles and responsibilities

interpersonal skills including active listening questioning seeking and responding to feedback

basic meeting procedures to identify and achieve meetingdiscussion outcomes

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed Competence in this unit must be achieved in accordance with food safety standards and regulations

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of ability to

use interpret and apply workrelated information presented in a variety of forms

select and apply communication methods to present information to others

respond to information requests

record and maintain information in required work formats

Context of and specific resources for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to

advice on work roles and responsibilities

opportunities to interact with others using typical workplace communication processes

typical group forums such as work groups and committees

typical workplace information

information systems and procedures

standard forms and equipment as required for recording workplace information

Method of assessment

This unit should be assessed together with other units of competency relevant to the function or work role Examples could be

FDFOPA Participate effectively in a workplace environment

FDFOP1007A Participate effectively in a workplace environment

FDFOPA Work in a socially diverse environment

FDFOP2005A Work in a socially diverse environment

TLIKC Use infotechnology devices and computer applications in the workplace

TLIK107C Use infotechnology devices and computer applications in the workplace.

Guidance information for assessment

To ensure consistency in ones performance competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances cases and responsibilities and where possible over a number of assessment activities

Workplace information

Information to be accessed/conveyed

Typical subjects for communication

Interactive communication processes

Recording and/or accessing information electronically